F.A.Q

Question for us? We've got you covered.

Do you offer Cash or Mpesa on Delivery?

Yes, we offer cash or Mpesa on delivery across all of Kenya. Just choose this option on checkout.

What methods of payment do you accept?

Cash/Mpesa/Card
What do you charge for delivery?

We charge a flat rate of 300kshs for delivery across Kenya
Can I change my order?

Yes, send us an email on support@kitukali.com to make any changes to your order

The style I want is out of stock. How do I get it when it gets back in stock?

Send us a WhatsApp or Email on support@kitukali.com and we will let you know when it will be back in stock
Do you offer free returns / exchanges / refunds?

Yes! If you have any issues with your order within 14 days, we will exchange it for you or refund your money for free with no questions asked
How long do refunds take?

3 working days

How long does processing and shipping take?

We aim to deliver within 1-2 working days from placing your order. In rare ocassions this could take up to 3 working days but we wil keep you informed of any delays
How can I contact customer service?

You can WhatsApp us on +254 711 208838 or Email on support@kitukali.com and we will get back to you within 24hours

Do my items ship together?

Yes, all items ordered will be shipped to you at one go
How do I return my items if they don't fit?

You can WhatsApp us on +254 711 208838 or Email on support@kitukali.com and we will get back to you within 24hours

Do you offer wholesale?

Yes, we offer all our products on wholesale at competitive pricing and our MOQs typically start at 20pcs per product. Email us on support@kitukali.com with your wholesale queries.
Do you do corporate uniforms / merchandise?

Yes, we specialise in unique and high quality corporate uniforms and merchandise having served over 50 corporates in Kenya. Email us on support@kitukali.com with your Corporate order queries.

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